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We have compiled a list of questions about amber jewelry supply that were posed frequently to hopefully serve as a reference and possibly assist you with your queries about our services. If we have not offered an answer to your queries in the list below, do not hesitate to contact us.
Do you have a catalogue?
Yes, we have a catalogue. Our wide range of products, along with all the appropriate information can be found on our website.
Will the amber jewelry come with a certificate?
Our amber goods will accompany a certificate of authenticity, established by JSC Dalios gintaras (please ask for it).
How should I contact you for queries regarding my order?
For all queries regarding orders you can send an email to [email protected] mentioning your order or you can give us a call at the following number (+370) 46 322264 or +370 698 05698. Our working hours are 8 am to 5 pm (+2GMT time zone). We are closed on Sundays and Saturdays.
Can I cancel the order I have confirmed?
You may cancel the order you have confirmed within 3 days of order confirmation, please contact us for more information.
What are the various methods of payment available with you?
Cash payments, bank transfers.
How long will it take to deliver the products?
Generally the delivery period would be within 30 to 45 days. We will keep you informed as to when it will be delivered to you within this time frame.
How my goods will be shipped?
We work with UPS, DHL, DPD, EMS and other companies.
What is the minimum order?
Minimum order quantity is 10 pieces.
Return policy
Any Goods which you believe are defective must be returned to us within 14 days of purchase (please inform us). For hygiene reasons we do not accept returns on worn earrings or body jewelry. We recommend using recorded delivery and keeping proof of postage. Returns are sent at your own expense.
Our company guarantees high quality, competitive price and prompt delivery. We invite you to review our proposal and to cooperate with us.